Chunky Bowl

Refunds & Returns Policy

Thank you for shopping with Ray's Tiny Shed. We pride ourselves on delivering high-quality, handcrafted items. If there’s an issue with your order, we’re here to help — within fair and clear terms. This policy complies with your statutory rights under UK and EU law and provides additional details specific to our business.

Eligibility for Returns

We accept return requests within 14 days of receipt of your order.

To be eligible for a return:

• The item must be unused, in its original condition, and in its original packaging.
• All labels, tags, and accessories must be intact and included.
• The item must be suitable for resale as new.

We reserve the right to refuse returns that do not meet these conditions or that arrive damaged due to insufficient packaging.

Items Not Eligible for Return

We do not accept returns for the following (unless faulty):

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please notify us within 1 days of receiving it. Claims made after this period may not be accepted.

We may require:

• A clear written description of the issue
• Photographs of the item and packaging

Once validated, we will offer an appropriate remedy — refund, repair, replacement, or store credit — at our sole discretion, and cover return shipping where required.

Return Request Procedure

You must contact us for authorisation before returning any item. Unauthorised returns may be refused or delayed.

Please contact: [email protected]
Return address (only when approved): Ty Thammuz, Penybonc , Amlwch, Anglesey, LL689DU

Return Shipping Terms

If the return is due to our error or a faulty product, we will provide a prepaid shipping label or reimburse return shipping.

For all other returns (e.g. unwanted items), you are responsible for the return shipping costs, packaging, and insurance. Items must be returned using a tracked and insured service. You are liable for any loss or damage during return transit.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

Approved refunds will be issued within 14 days using the original payment method. We are not responsible for delays caused by your payment provider.

Exchanges

We only offer exchanges in cases of damaged or defective items. Exchange requests must be approved in advance. Exchanges are subject to stock availability and cannot be guaranteed.

Statutory Rights

This policy is in addition to your legal rights. If goods are faulty or not as described, you may be entitled to a refund, repair, or replacement under the Consumer Rights Act 2015 (UK) or relevant EU consumer law.

Privacy Policy

This Privacy Policy explains how Ray's Tiny Shed collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), EU GDPR, and other relevant data protection laws.

Who We Are

Ray's Tiny Shed is the data controller responsible for your personal information.

Contact Email: [email protected]
Business Address:
Ty Thammuz, Penybonc , Amlwch, Anglesey , LL689DU

What Data We Collect

We may collect and process the following personal data:

• Name
• Email Address
• Postal Address
• Order History

Why We Collect Your Data

We use your data for the following purposes:

To fulfil orders and recommend other items the customer may be interested in buying.

Lawful Basis for Processing

We process your personal data under one or more of the following legal bases:

• Consent
• Contractual Obligation
• Legal Obligation
• Legitimate Interest

Sharing Your Data

We may share your data with third parties strictly for the purposes listed above:

How Long We Keep Your Data

We retain your personal data for 6 years for tax, 1 year for all other reasons or as required by law.

Data Transfers

Your personal data is stored and processed within the UK and/or the EEA. We do not transfer it internationally.

Cookies

We use cookies to improve your browsing experience and analyse site usage. You can control cookie settings via your browser.

Automated Decision-Making

We do not use any automated decision-making or profiling in our services.

Your Rights

You have the right to:

• Access your data
• Correct or erase your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (if applicable)
• Lodge a complaint with a supervisory authority

How to Contact Us

If you have questions about this policy or wish to exercise your rights, contact us at [email protected].

Supervisory Authority

If you are dissatisfied with how we handle your data, you can complain to:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
www.ico.org.uk

Cancellation Policy

This policy outlines your right to cancel an order made through Ray's Tiny Shed, in line with UK and EU consumer laws.

Your Right to Cancel

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period begins:

• on the day the customer receives the item

If the deadline falls on a weekend or public holiday, it will be extended to the next working day.

How to Cancel

You can cancel your order using one of the following methods:

• Email: [email protected]

Exemptions

You cannot cancel an order for:

• Custom-made or personalised items

Refunds

We will refund all payments including basic shipping costs (if applicable) within 14 days of:

• receiving returned goods
• receiving proof of return
• or, in the case of services/digital goods, the cancellation request

Refunds will be issued to the original payment method.

Returns

You must return the goods within 14 days of cancellation.

You are responsible for return postage.

We require proof of return before issuing a refund.

Additional Protections

We may withhold your refund until we receive returned goods or proof of return.