Cancellation Policy
This policy outlines your right to cancel an order made through Carnedd Glass, in line with UK and EU consumer laws.
Your Right to Cancel
You have the right to cancel your order within 0 days without giving any reason.
The cancellation period begins:
- on the day of digital purchase if delivery hasn't started
How to Cancel
You can cancel your order using one of the following methods:
Exemptions
You cannot cancel an order for:
- Custom-made or personalised items
Refunds
We will refund all payments including basic shipping costs (if applicable) within 14 days of:
- receiving returned goods
- receiving proof of return
- or, in the case of services/digital goods, the cancellation request
Refunds will be issued to the original payment method.
Returns
You must return the goods within 14 days of cancellation.
You are responsible for return postage.
We require proof of return before issuing a refund.
Additional Protections
Cancellation is not possible once custom production begins, unless goods are faulty.
We may withhold your refund until we receive returned goods or proof of return.
