Ail Gyfle

You can only cancel an order within 24 hours.

Refunds & Returns Policy

Thank you for shopping with Ail Gyfle. We pride ourselves on delivering high-quality, handcrafted items. If there’s an issue with your order, we’re here to help — within fair and clear terms. This policy complies with your statutory rights under UK and EU law and provides additional details specific to our business.

Eligibility for Returns

We accept return requests within 14 days of receipt of your order.

To be eligible for a return:

• The item must be unused, in its original condition, and in its original packaging.
• All labels, tags, and accessories must be intact and included.
• The item must be suitable for resale as new.

We reserve the right to refuse returns that do not meet these conditions or that arrive damaged due to insufficient packaging.

Items Not Eligible for Return

We do not accept returns for the following (unless faulty):

• Custom-made
• Perishables
• Hygiene-sealed
• Digital
• Subscription

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please notify us within 1 days of receiving it. Claims made after this period may not be accepted.

We may require:

• A clear written description of the issue
• Photographs of the item and packaging

Once validated, we will offer an appropriate remedy — refund, repair, replacement, or store credit — at our sole discretion, and cover return shipping where required.

Return Request Procedure

You must contact us for authorisation before returning any item. Unauthorised returns may be refused or delayed.

Please contact: ail.gyfle1@gmail.com
Return address (only when approved): 7 Maes Tomos, Trimsaran, Carmarthenshire, SA17 4DP

Return Shipping Terms

If the return is due to our error or a faulty product, we will provide a prepaid shipping label or reimburse return shipping.

For all other returns (e.g. unwanted items), you are responsible for the return shipping costs, packaging, and insurance. Items must be returned using a tracked and insured service. You are liable for any loss or damage during return transit.

Condition of Returned Items

All items must be securely packed to prevent damage in transit. Items showing signs of wear, use, or damage not caused by a fault will not be accepted and will be returned to you at your cost or disposed of.

If an item is returned in a condition unsuitable for resale, we reserve the right to:

• Reject the return entirely
• Apply a partial refund based on diminished value
• Charge reasonable fees for restoration, if possible

Proof of Posting

You must retain proof of posting. If no tracking or proof of delivery is provided and the item does not arrive, we cannot issue a refund.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

Approved refunds will be issued within 14 days using the original payment method. We are not responsible for delays caused by your payment provider.

Statutory Rights

This policy is in addition to your legal rights. If goods are faulty or not as described, you may be entitled to a refund, repair, or replacement under the Consumer Rights Act 2015 (UK) or relevant EU consumer law.

Abuse of Return Policy

We reserve the right to refuse returns or refunds where abuse of the policy is suspected, including frequent returns, use of items prior to return, or deliberate damage.

Privacy Policy

This Privacy Policy explains how Ail Gyfle collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), EU GDPR, and other relevant data protection laws.

Who We Are

Ail Gyfle is the data controller responsible for your personal information.

Contact Email: [email protected]
Business Address:
7 Maes Tomos, Trimsaran, Carmrthenshire, SA17 4DP

What Data We Collect

We may collect and process the following personal data:

• Name
• Email Address
• Postal Address
• Order History
• Payment Details

Why We Collect Your Data

We use your data for the following purposes:

Data is only used for processing all aspects of full filling orders.

Lawful Basis for Processing

We process your personal data under one or more of the following legal bases:

• Consent
• Contractual Obligation

Sharing Your Data

We may share your data with third parties strictly for the purposes listed above:

How Long We Keep Your Data

We retain your personal data for 12 months or as required by law.

Data Transfers

Your personal data is stored and processed within the UK and/or the EEA. We do not transfer it internationally.

Cookies

We use cookies to improve your browsing experience and analyse site usage. You can control cookie settings via your browser.

Automated Decision-Making

We do not use any automated decision-making or profiling in our services.

Your Rights

You have the right to:

• Access your data
• Correct or erase your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (if applicable)
• Lodge a complaint with a supervisory authority

How to Contact Us

If you have questions about this policy or wish to exercise your rights, contact us at [email protected].

Supervisory Authority

If you are dissatisfied with how we handle your data, you can complain to:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
www.ico.org.uk